Wishing you all a healthy, happy, safe and fun-filled new year!
Wishing you all a healthy, happy, safe and fun-filled new year!
Wishing a Happy Holiday season to you and yours from the Global Engagement Solutions team!
OfficeVibe has released a report that shows The Global & Real-Time State of Employee Engagement. They found that organizations are not helping their employees enough to learn and grow. In fact, 53% of employees say they haven’t improved their skills significantly in the past year (OfficeVibe, 2016).
This is a huge problem for organizations because learning and development is one of the key drivers of employee engagement. If your employees are not given the opportunity to continuously improve their skills to make themselves more marketable (now and in the future), one of two things will happen: 1. their engagement levels will drop (or remain low), and they will give mediocre performance or 2. they will leave you for someone who will invest in their future and development. Both options have dire consequences for your organization.
Why do employees want learning opportunities? When you provide your employees with learning they feel acknowledged and they feel connected to your company’s growth and vision. When you invest in your employees, they will want to invest their motivation and energy back in to your organization. This sense of purpose motivates them to feel part of something bigger than themselves.
Plus, when you invest in your employees’ skills and competencies, they will be able to provide better service internally with their colleagues and externally with your customers, both of which improve your bottom line with increased productivity, loyalty, and sales.
To find out what your lack of employee engagement is truly costing your company, get your free personalized report here.
If you’re ready to start investing in your employee’s learning and development, get a quick 15-minute demo of our global learning solutions that seen incredible results.
A leader’s primary function is to empower all employees to achieve desired customer service standards and exceed customers’ expectations.
If you’re a leader or an individual contributor reflecting on your success and failures from 2016 and are ready to leap into 2017 with a killer employee engagement and development plan, here are 7 tips to get you started:
If you want to establish alignment throughout your organization, motivate your employees to higher levels, and improve your bottom line in 2017, it starts with your leadership!
When leaders invest a small amount of time on bettering themselves and providing recognition and appreciation, it will produce a significant and lasting positive impact on employee performance and the customer experience!
I hope the tips above are helpful for setting your 2017 leadership goals!
Most people these days have some sort of fitness wearable or app to help motivate them to stay fit. It’s an awesome way to track your daily movement, challenge friends to fitness competitions and earn rewards for various fitness milestones.
The reason gamification works so well in learning and development situations is the same reason my Apple Watch works well to get me to be more active every day. It drives fun, friendly competition and motivates me to keep meeting and exceeding my fitness goals. As it relates to learning, when your talent is highly engaged by using gamification to reward their learning, they can more effectively retain and retrieve that information.
Here are just a few more of the benefits gamification can have for your learning and development program:
Gamification in your learning and development program is a huge benefit to your organization because when your talent can practice, drill and rehearse in a safe environment and are encouraged and rewarded for doing so, they will be more likely to apply the learning to real-life situations on the job.
A few gamification elements you can include in your learning and development program include, points, rewards, badges, and leaderboards.
We’re excited to announce that GES has some new gamification features launching in 2017 in our Engagement and Learning portals! Subscribe to the blog to stay updated on these announcements. Find out more about how to implement gamification in your Engagement and Learning and Development programs here or contact us for a demo of our learning solutions to see gamification in action.
You need to influence, motivate and engage your customers to create sustained loyalty.
Earning your customers’ loyalty starts with creating exceptional customer experiences at every touch point. The first step is having great internal service cooperation, and providing your employees with learning and development to enable them to better serve your customers. Read more about that here.
Earning customer loyalty is simple, but it’s not always easy. It takes dedication from your leaders, continuous effort from employees, and a commitment from your organization to align your organization on all levels.
Here are a few of the simple principles to follow to earn your customer’s loyalty:
It takes commitment and focus to understand that each interaction with your customers is an opportunity to create delight. But when you create exceptional experiences at every touch point, you will earn decades of loyalty.
It takes great internal service cooperation to provide seamless, flexible, hassle-free customer service.
Every person inside your organization impacts the customer experience, even those employees who do not have direct contact with your customers. This is because whatever is happening on the inside of a company can be felt on the outside by the customers. If your talent is not fast, flexible and hassle-free with each other, how can they behave differently for your customers?
If your internal service isn’t cooperative and seamless, you will not be able to provide an exceptional service for your customers externally.
Here a couple ways to have exceptional internal service:
Remember, every person inside your organization impacts the customer experience, customer loyalty, and perception of the brand. Great internal service creates exceptional experiences for your customers.
Energized, enabled and engaged employees are priceless!
Find out more about GES’s engagement solutions to create organizational alignment amongst your leaders, employees, customers and sales partners.
When it comes to designing your learning and development program, you want to make sure that it’s designed to effectively engage and motivate your employees to use it.
Here are 4 things learners consistently tell us they want in a Learning and Development program:
Find out more about GES’s global, mobile Learning Solutions which layer skills and competencies in bite-sized doses over time with a focus on action planning and reinforcing the learning principles. Here’s a quick preview of our learning design below. Contact us for a 10-minute demo to see the learning in action.