The Goodies Your Employees Want – A Roundup of Our Most Redeemed Rewards

The Goodies Your Employees Want – A Roundup of Our Most Redeemed Rewards

Personalized rewards are the biggest motivation and engagement tool to recognize your employees contribution because it motivates and engages them by with their own specific wants and desires.  That is why it’s so important that your recognition program have a multitude of rewards options to meet the needs of your diverse workforce.  For example, some of your employees might want to redeem their recognition points for smaller items right away, while others prefer to save them up for bigger ticket items.

We’ve written extensively on the importance of having a personalized recognition and rewards strategy in place in your organization.  Read more about why you should Celebrate Your Employee’s Uniqueness with Personalized Rewards and Recognition.

It’s important to remember, that when it comes to recognition, one size does not fit all!

We saw trends in on our own recognition platform that support this idea that people want to make their own decisions when it comes to how they are rewarded.  And what better way to have the freedom of that choice than with a gift card, where they can choose exactly how they will cash in their recognition.

Last year about three-quarters of redemptions made were gift cards.  In fact, most of the gift cards redeemed were for either big box stores such as Walmart, Target, Amazon or cash cards.  This trend suggests that people want rewards that act like cash, where they can select from a multitude of items – the sky is the limit really!

We also had strong redemptions rates for specific merchandise such as movie tickets, FitBit, Apple and Sony products and other physical items.

GES’s recognition programs focus on providing unlimited reward options for your employees, so they can redeem their points for what they want, when they want it.

Our virtually unlimited reward options include:

Awards| Events| Gift Cards| Lifestyle Products| Music| Travel| Wellness| Charitable Donations

 Plus, our rewards are all locally sourced in over 170+ countries across the globe, which means they are culturally relevant and delivered in country, which saves you lots of money in tariffs and taxes so that your employees can get the most value for their recognition points.

Read more about the multitude of reward options we offer and how we help recognize your people.

If you’re looking to set up a Total Recognition program for your workforce in 2018, get in touch at jenn@globalengagementsolutions.com so we can discuss how our personalized solutions can help support your goals and initiatives or book some time for a call in my calendar here.

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Exceptional Holiday Customer Experiences Start on the Front Lines

There are about 2 weeks left of intense holiday shopping (including the Black Friday madness that ensues). Your front-line workers are likely feeling a little burnt out from the holiday shoppers and it’s your job as their fearless leader to find ways to motivate and engage them through the coming weeks and beyond!

Although I hope your service experience isn’t chaos, it’s in these busy times where it’s critical to lead by example and show your employees what servant leadership is all about by leading from the front lines.  Read more in A Guide to Being a Servant Leader.

Leading from the front lines means that your leaders takes their cues in a bottom-up direction from your front-line talent rather than through the typical hierarchical structure from the top down.  Your front-line talent has the most direct experience with your customers so they know what they want, how they want it and what is standing in the way of them delivering it. You can find out more about Leading From the Front Line here.

So here are 3 simple things you can do in the next 2 weeks to motivate your seasonal and full-time employees and allow them to continuously improve and exceed your customers’ expectations during the busiest time of year.

Listen and Communicate.  As your direct line of connection to your customers, it is so important for you to provide ample opportunities for your front-line employees to communicate openly and transparently with leadership about what your customers want.  As their leaders, you must listen to what they have to say and make a plan of action about how you will put their concerns into action.  You should also communicate with your front-line staff about expectations with customers, and try to give them autonomy to make good decisions within the scope of your company culture and values.

Remove Obstacles. When you listen and communicate with your talent (as mentioned above) you will discover the things that stand in their way of being able to provide great service to their customers.  Many companies have too many bureaucratic processes and procedures that get in the way of their employees delivering exceptional service to their customers.  Because of this, employees often they do not feel enabled to go the extra mile to help a customer; however, this can often mean the difference between losing a customer and creating decades of loyalty.  Examine your policies and procedures and assure that they are absolutely necessary to function. Remove those that do not serve your higher company mission.  Some of the most successful customer service companies place very little rules on their employees (e.g. Nordstrom, Southwest Airlines, Starbucks, Netflix, Apple, etc.) with very high success and exceptional performance.

Recognize and Reward.  Especially around this time of the year, taking the extra time to recognize and reward your front-line employees for their hard work, will return in their service tenfold.  Also, when you recognize those employees who have great performance, it will set expectations for other front-line talent to do the same. During the holidays, and in December specifically, many people have split focus – thinking about everything they must get done, tired and distracted from holiday parties – that is why it is critical to motivate them with incentives, rewards and recognition to continuously keep their eye on the prize – making your customers happy!

To motivate employees to continuous levels of high performance now and year round you should implement an employee recognition program.  The most successful recognition programs are customized and personalized so that your employees get the rewards and recognition they want, at every touch point.  Get in touch with me at jenn@globalengagementsolutions.com or book 15-minutes in my calendar to chat about how GES can help you with your 2018 recognition goals and initiatives.

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